Financial Services

Background
Our customer, a major high street bank, needed help to respond to data faults whenever they occurred. This required an expert, reliable call out service with strong national coverage.

Action
Middleton created a round the clock helpdesk facility, with specialist technicians on standby for all types of maintenance issues. We also work closely to our customer’s business driven service level agreements.

Results
Maximum up time, minimum disruption – all within budget. Our customer receives one invoice, one monthly report, and one single point of contact.