CSR - a pro-active challenge
Planning for a Sustainable Future
The development of Middleton into a sustainable future requires planning and a multi-facet approach, requiring policies and strategies on a number of fronts.Middleton’s Sustainable Management and Development Strategy incorporates not only our Environment Policy and Objectives and Health and Safety Policy, but also our Training and Personal Development Policy.
Training and Personal Development Policy
Middleton is committed to the principle of continuous training and development of it’s employees from induction and throughout their working lives. Each Discipline within our organisation is encouraged to adopt the principles of the “Investors in People” standards.
In this respect, the Company’s relates to principles and long term aims, influencing and directing training, which the organisation considers to be critical to its future success. The emphasis will evidently change according to the needs of the business over time.
Equal Opportunities Policy
Middleton feels it is imperative that all employees, regardless of level of responsibility within the company, are given equal opportunities regardless of their sex, marital status, race or religion, in all aspects of employment and training. The Company is committed not only to comply with U.K. Legislation but also to the promotion of equality of opportunity in all fields. Middleton feels that this ethos improves the working life and motivation of all staff and ensures a contented environment to work within.
Employee Rights and Benefits Policies
Middleton has adopted a positive commitment to the promotion of the individual employee focusing strongly on “cradle-to-grave” training programmes. RRR – Recruit, Retain and Reward are our Key Indicators. In our opinion, employees are an organisation’s most important asset. To be successful, it is vital to pay attention to the needs of individual employees and to the maintenance of good employee relations.
Recruitment: All new employees complete a Company Induction Process and are encouraged, supported and socialised into the Company.
Retain: All employees have regular review meetings and annual appraisals to discuss their performance and set objectives for the coming year, together with a programme for individual training needs.
Reward: Recognition and further advancement play a major role in a continued successful working relationship between Employer and Employee. Successful application of the above procedures ensures professional conduct from all employees and continues to contribute towards client satisfaction. By implementing policies or procedures, following consultation with employees, the Human Resources Department provides a framework for management decisions and contributes to fair and consistent employee relations.
Social and Community Policy
Middleton by definition of the service it provides contributes to social improvement through the enhancement of building structures, thus improving local communities quality of life. In addition to this, Middleton recognises their positive placing within the industry and regularly contribute to both Client and Employee activities for charitable and sponsorship events. Middleton believes that by donating to such events, the organisation can play a small part in enhancing the lives of others.
Business Growth Objectives and Targets
The Company has in place a robust Business Plan with set goals and targets and are travelling along the road to acheivement by a strategy of organic growth in sales and by acquisition. Current staff will benefit from this strategy where the policy to promote from within will be achieved through the training for new skills and need for promotional vacancies to be filled. Conversely, we are not be afraid to add to our team where new impetus and ideas are required.
The continual review and improvement in the business systems in order to achieve this growth will be a pre requisite.
Quality Policy
Middleton aims to provide defect free goods to its customers on time and within budget. The management of the Organisation has also a continuing commitment to:
- Ensure that customer needs and expectations are determined and fulfilled with the aim of achieving customer satisfaction
- Communicate throughout the Organisation the importance of meeting customer needs and legal requirements
- Conduct Management Reviews of the effectiveness of the implementation of the Quality Management System
- Ensure the availability of resources
The structure of the QUENSH Management System is defined in the Quality Assurance Manual.