Ethos and Achievement

We want our customers to associate the name of Middleton with a quality service provision.

That's why our people are so important - our company 'face' is made up of real people working in the community, answering calls, making things happen, delivering that service.

How do we achieve our goals?

  • We start with robust recruitment and retention policies
  • We encourage on-going training and personal development
  • We have flexible, hands-on Management
  • We are willing to listen and encourage a free flow of ideas
  • We have shared high expectations

Code of Ethics

At the most basic level, our Code of Ethics captures in simple format the characteristics that underpin our business philosophy: When dealing with each other, with customers, with suppliers and with other third parties, employees must conduct business honestly and in good faith, maintaining trust and confidence. Employees must not act in a manner, which could bring Middleton into disrepute. Our complementary and equally promoted Whistleblower Policy reinforces that our Code is real and to be respected.

Cultural Characteristics

'Frank and open', 'egalitarian', 'focused but flexible' and 'shared high expectations' are all phrases regularly cited as being synonymous with the environment we have created; an environment which also aims to provide employees with ample opportunity to achieve their own personal potential. We remain keen advocates of staff pursuing professional qualifications; many of our people already take great pride in being fully qualified professionals and others are encouraged to achieve similar status. We continue to invest heavily in our structured management development programme aimed at guiding our people through four tiered development levels, from their early supervisory experience through to senior managers' programmes involving periods at management colleges, and ultimately directors' development programmes.

Having previously developed a suite of training modules aimed specifically at multi skilling maintenance engineers, we are now pioneering a pilot scheme under which experienced but as yet unqualified technicians and engineers can gain their NVQ or C&G trade qualifications, either in their specialist field or in broader maintenance operations.

Most importantly of all, we remain preoccupied with the health and safety of our people and of those who come into contact with our activities, whether customers, suppliers or members of the public. Our safety ethos, continued investment in technical training and awareness raising programmes, are designed to reach ever-exacting performance levels.

The way forward - European Excellence & Investors in People

Our biggest strength is our people. Our senior management had benefited from investment in experienced and professional people with a forward-thinking attitude, whilst there is a core of the long-serving employees who naturally bring with them a wealth of job focused experience. Our core aim is to provide a tailored service focusing on the clients need, so although we have management structures in place, we remain flexible in our approach, developing tools to enable as teams to deliver the best service.

We are working towards a corporate ethos that embodies Partnering and teamwork as a model to ensure customer satisfaction.

We are also working towards a methodology based around the 9 principles of the European Excellence Model.

In identifying that Middleton believe that people are an organisations greatest asset, and in order to succeed everyone has to perform well. To achieve this, people need the right knowledge, skills and motivation to work efficiently.

Middleton are in discussion with Investors in People as we believe it provides a framework to help you find the most suitable means for achieving success through people.

Middleton's internal structure focuses on the following topics:

  • Business
  • Learning & Development
  • People Management
  • Leadership & Management
  • Management Effectiveness
  • Recognition & Reward
  • Involvement & Empowerment
  • Performance Measurement
  • Continuous Improvement